Domain Name Registration & Renewals

Zarr provides domain name registration for primarily .COM, .NET, .ORG and .UK domain names - although we can register other domain extensions on request. Zarr does not provide an online domain name registration service - all new domain requests must be made via your account contact.

.UK Domain Names

All domain names are registered in the name of our customers under the Nominet IPSTAG of ZARR. For each registration the customer will need to provide the legal entity name of the domain owner along with company registration information as necessary depending on Nominet's requirements for domain name registration at the time of registration.

Domain names are registered for 1 or 2 year periods depending on the customer's wishes - and an 30 day invoice is raised to the customer.

To transfer a domain name to another IPSTAG/registrar, there is no transfer cost - but any request must be made by email to dns <at symbol> zarr.com - from an email address of the domain name needing to be transfered.

All new Zarr customers wanting to register UK domain names are provided with a link to Nominet's terms and conditions - which must be adhered to. If the terms and conditions changed, Zarr will notify the customer as necessary.

At renewal time, customers are emailed a 30 day renewal invoice which is due for payment 5 days before the domain name expires. Domain names are not automatically renewed and domain names may expire and services such as website access or email distrupted unless payment for the renewal invoice is received. After 30 days from expiry the domain name may be suspended by Nominet and cancelled after approximately 92 days from expiry date. Any domain name cancelled is released back for any other person in the world to register.

Non .UK Domain Names

All domain names not having a .UK domain extension are registered in the names of our customers - unless WHOIS privacy is requested. All domain names are registered for a 1, 2, 3, 4 or 5 year period with payment needing to be made by the customer within 30 days of the domain registration.

At renewal time, customers are emailed a 30 day renewal invoice which is due for payment 5 days before the domain name expires. Domain names are not automatically renewed and domain names may expire and services such as website access or email distrupted unless payment for the renewal invoice is received.

Abuse, Complaints & Queries

For any abuse, complaints or queries about domain names (regardless of the extension), please email dns <at symbol> zarr.com with details of the domain name in question and details of your complaint or query. We will respond to these within 5 working days - but normally within 1-2 days. Alternatively you can call through to our office on 01788 820900 and someone can help with your query.

If you’re not happy with the initial outcome of your complaint, you can escalate your complaint to a manager/director by emailing dnscomplaints <at symbol> zarr.com. You are also able to make a formal complaint about a UK registrar to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure.